Shipping & Returns
At Ultra, we are dedicated to deliver e-commerce orders as quickly and conveniently as possible. You will receive a confirmation of your order after your purchase. Once we have processed your order, you will receive an email with the confirmation that you order has been shipped with the tracking details.
Taxes
Consumers are responsible for any such extra taxes or fees your government applies to have the package delivered. At Ultra, we will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries’ officials and mail systems
Lost shipping
Ultra’s responsibility for errors in delivery is limited to these conditions of sale. Ultra bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work, or other economic harm. For missing pickups, Ultra is not responsible. The costs for a new parcel arrangement will be applied to the customers, otherwise if he will ask for a refund, we will apply a partial one excluding the cost of the return and of our original shipping charges. Ultra shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered, or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities. We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Track my item
You will receive an email with the tracking information by our trusted courier after we ship your purchase. Please click directly on the link in the email to track your shipment. Alternatively, you can log in to your account via our website.
Can I cancel my order?
Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Ultra by email and this email has been acknowledged by Ultra. Where stock may be unavailable, Ultra reserves the right to cancel any order. We will notify the customer of a replacement or any equivalent products where possible. If Ultra receives a package that has not been collected from the post office (or equivalent shipping office), we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.
Is it possible to return an item?
A non-defective product is eligible for refund if the item is returned unused, undamaged, in its original packaging within the 14 days of receiving the item. The refund will be processed within 2-7 days of receiving your returned package. The refund will not include original shipping cost and custom duties. Ultra will not be responsible for the cost of return shipping.
What if the item comes already broken?
Ultra is liable if the goods are damaged or lost in transit, please contact our customer service team within 14 days of ordering (cs@ultra1911.com). If the goods are lost or damaged when returning the product, the customer is liable. If Ultra receives a package that has not been collected from the post office (or equivalent shipping office), we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.
Is it possible to change the item with another size/another item?
Only defective items are eligible for exchange if the item is returned unused, undamaged, in its original packaging within the 14 days of receiving the item. Return costs remains the responsibility of the customer.
Who oversees the return?
For any return or exchange, please contact our Customer Service team at cs@ultra1911.com before returning the order for more information.
Where should I return (address)?
Please contact with our Customer Service at cs@ultra1911.com for the return address.
